Privacy Policy

Effective Date: [Insert Date]

1. Our Commitment to Your Privacy

FlyWatt is a small, locally operated business serving the Northern Rivers community. We take your privacy seriously. This policy explains exactly what personal information we collect, why we need it, what we do with it, and your rights.

We've written this in plain English because we believe transparency builds trust. If anything isn't clear, just call us – you'll speak directly to the person who runs FlyWatt.

2. Who We Are

The FlyWatt service is operated by [Legal Name, ABN XX XXX XXX XXX], a sole trader based in the Northern Rivers, New South Wales. For the purposes of the Privacy Act 1988 (Cth), the owner is the APP entity responsible for your personal information.

3. The Personal Information We Collect

To provide our AI energy management service, we need a limited set of information. We only collect what is necessary.

3.1 Information You Provide Directly

• Your full name – to identify you as the account holder and communicate with you.
• Your business name (if applicable) – for business customers.
• Your phone number and email address – to send your monthly savings statement, notify you of important updates, and contact you if there's a problem.
• Your electricity account details (NMI, service address) – to facilitate your connection to the Local Volts marketplace and calculate your savings baseline.
• Your historical electricity bills – to establish your pre‑FlyWatt energy costs (baseline).
• Your Local Volts API key – a secure key that allows our AI to read your real‑time energy pricing data. We cannot access your payment details or account settings with it.

3.2 Information Collected Automatically

• Interval energy data (consumption and generation in 5‑minute blocks) – from your smart meter via the Local Volts API, used to make trading decisions.
• Battery and inverter data (state of charge, charge/discharge rates, etc.) – only if you have a compatible system and grant us access.
• Trading decision logs – for transparency, auditing, and dispute resolution.

3.3 Information We Do NOT Collect

• Banking or credit card details
• Local Volts login password
• Smart home data beyond energy consumption/generation

4. Why We Collect and Use Your Information

We use your information for a strictly limited set of purposes:

• Calculating your savings baseline
• Operating the AI trading engine
• Generating your monthly savings statement
• Claiming government rebates on your behalf (with your consent)
• Improving our AI models (using de‑identified, aggregated data only)
• Troubleshooting and auditing

We never use your personal information for third‑party marketing. You can opt out of our own occasional service emails at any time.

5. Who We Share Your Information With

• Local Volts – your electricity retailer, required to manage your account and operate the marketplace.
• Government agencies – only to claim energy rebates you've consented to.
• Professional advisors – (accountant, lawyer) bound by confidentiality.
• Law enforcement or regulators – only if required by law.

We never sell, trade, or rent your personal information to anyone.

6. Automated Decision‑Making Disclosure

Our AI makes real‑time decisions about when to import/export electricity and manage your battery. You have the right to:

• Request an explanation of any decision (within 10 business days).
• Request human review of any automated decision.
• Opt out at any time by cancelling the service.

7. How We Protect Your Information

• Encryption at rest (AES‑256) and in transit (TLS 1.3).
• API keys encrypted and stored separately.
• Strict access controls – only the business owner has access.
• Regular security updates and two‑factor authentication.

8. Data Retention

We keep your personal data only as long as necessary:

• Active customer data – duration of service + 2 years.
• De‑identified energy data – indefinitely (for model improvement).
• Signed agreements – 7 years (legal requirement).

9. Accessing or Correcting Your Information

You can request access to or correction of your personal information at any time. We'll respond within 10 business days, free of charge.

10. Cookies and Our Website

Our website uses minimal analytics (no cookies/tracking of individuals) unless you use the contact form.

11. Changes to This Policy

If we make significant changes, we'll notify active customers by email at least 30 days before the change takes effect.

12. How to Make a Complaint

Step 1: Contact FlyWatt
Email: privacy@flywatt.cogsaustralia.org
Phone: [your phone number]
Mail: [your business address]

We'll acknowledge your complaint within 2 business days and aim to resolve it within 15 business days.

Step 2: Office of the Australian Information Commissioner (OAIC)
If you're not satisfied, you can lodge a complaint with the OAIC at www.oaic.gov.au or call 1300 363 992.